Due to inclement weather conditions our Richmond, VA office is closed on 1/6/2025. We are available to serve you via phone at 855-INSURED.

Meet Your Team

As a broker with Choice Insurance Agency, you can be confident that you will have a personal experience.

You’ll work with a team of broker managers who are focused on helping your business run efficiently.

This begins with our key broker team, who draws on broad industry experience. They are genuine people who uphold the company’s core values of integrity, teamwork and professionalism. They have an ownership mentality and are growth-oriented, and they cherish life and making the most of it.

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Steve Keogh

Managing Director for Choice Benefits and Broker Services

It is said that if you learn to use it right, adversity will buy you a ticket to a place you couldn’t have gone any other way. I leverage a great team and strong industry relationships to drive a service model that consistently delivers the support and products our broker partners need to bring quality solutions to their clients.

Group Business

Ross Oftedahl - Head of Group General Agency
Ross Oftedahl

AVP of Group Benefits

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Kaitlin Wilson

Broker Representative – Anthem

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Lorain Hilbert

Broker Representative

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Divya Pullat

Broker Support Representative

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Terry Wilkerson

Broker Representative – Optima

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Mary Fitzgerald

Ancillary/COBRA Administrator

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Teresa Morgan

Broker Rep – UHC, Optima support

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Casey Bernard

Broker Rep – Enrollment Platforms

Senior / Individual Health

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Robert Anderson

AVP of Medicare & Individual Health

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Cherisa Haynes

Broker Representative – Individual Products

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Danica Willoughby

Broker Rep – Medicare

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Ashley Williams

Safe Harbor Sales Agent - Medicare and Individual

Lacy Smith - Broker Relations/ Operations Consultant
Lacy Smith

Business Systems Manager

Life / Long Term Care / Annuities

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Justin Haynes

Head of Life & Annuities General Agency

Ashley Mines - Broker Representative Life & Annuities
Ashley Mines

Broker Representative Life & Annuities

Compliance and Administration

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Erica Montoya

Director of Compliance - HR and Employee Benefits

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Sarah Grubb

Operations Team Lead

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